Refund policy

Notice for the period
July 14 – August 15

During my trip to Japan, the processing of returns and refunds may take a little longer than usual.

Please also note that the return address will be different from the usual address during this period.

If you would like to make a return, please contact me by email in advance. I will then provide you with the current return address.

Thank you for your understanding.

We offer a 14-day return policy.
After receiving your item, you have 14 days to request a return.
To be eligible for a return, the item must:
- Be in the same condition as when received
- Be unworn and unused
- Have all tags attached
- Be in the original packaging
You also need a receipt or other proof of purchase.
Please note that return shipping costs are the responsibility of the customer. Please indicate the reason for the issue and send the return with a tracking number.　Returns can be initiated via: 📩 uchia.yumiko@gmail.com

Return items must be sent to the following address:
Return Address: Jungstr. 2, 10247 Berlin / uchia, Yumiko Maeda

　Important Notice:

As I will be away from July 14 to August 15, please do not send any returns to this address during this period.

If you wish to return an item, please contact me by email in advance so that I can provide you with the current return address.
Note on returns from Switzerland:

Returns from Switzerland may incur additional costs such as customs duties or handling fees. These costs are non-refundable and must be borne by the customer.

All items are second-hand, vintage, or antique.
If you do not wish to purchase used items, please refrain from buying.
Any dirt or signs of wear are described as accurately as possible in the photos or product description. Please carefully check the images before purchasing.
Sale items are generally not eligible for returns.

Please inspect your order upon receipt.
Contact us immediately if the item is damaged, missing, or incorrect, so that we can check and resolve the issue.

For questions regarding specific items, please contact us at 📩 uchia.yumiko@gmail.com.

Returning the received item is the quickest way to obtain a desired item.
After the return is accepted, you may purchase the new item separately.

We will notify you once we have received and inspected your return.
Approved refunds will be automatically issued to the original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at 📩 uchia.yumiko@gmail.com.

Individual operation: Responses to inquiries and shipping may take 2–3 days.
All items are one-of-a-kind. For multiple simultaneous orders, the order of the customer who completed the purchase first is prioritized.
Your order is only confirmed upon receipt of the order confirmation email.
The same items may also be offered at weekly markets or larger events. We strive to manage inventory quickly, but please understand there may be overlaps.

Dry cleaning is strongly recommended.
Washing by machine or by hand may cause damage, for which we cannot take responsibility.
After wearing a kimono, we recommend not folding it immediately. First, gently blot visible stains with a cotton cloth and air the kimono in the shade.
In Japan, some people carefully hand-wash kimonos or have them cleaned at specialized kimono cleaners using appropriate machines.
Especially for antiques, the fabric is often delicate; please take extra care when washing.